Awards & Recognition

SFMI is honored to be recognized for the following achievements.

Awards & Recognition in Service Category

Service

Evaluator	Details
	Inducted into the Korea Service Grand Prix Hall of Fame The Korea Service Grand Prix Hall of Fame is an honor allowed only to corporations maintaining excellent service qualities which are selected through a rigorous process of document review, on-site examination, and final appraisal among companies awarded the Korea Service Grand Prix by the Korean Standards Association for over five straight years. SFMI was inducted into the hall of fame in 2011 for the first time for a domestic insurance company.
	Inducted into Customer Satisfaction Management Grand Prix Hall of Fame The Customer Satisfaction Management Grand Prix Hall of Fame is an honor allowed only to corporations maintaining excellent customer satisfaction indexes which are selected through a rigorous process of document review, on-site examination, and final deliberation among companies awarded the Customer Satisfaction Management Grand Prix by Korea Management Association for over five straight years. SFMI was inducted into the hall of fame in 2011 as the first insurance company achieving such a feat.
	Ranked Top in Property & Casualty Insurance Sector in National Customer Satisfaction Index (NCSI) for 18 Consecutive Years In the domestic financial industry, SFMI has maintained the longest-standing honor as the no. 1 property & casualty insurer for 18 consecutive years in the National Customer Satisfaction Index Survey jointly administered by Korea Productivity Center, Chosun Daily, and Michigan University.
	Ranked Top in Korean Customer Satisfaction Index for 21 Consecutive Years SFMI earned the top score in Korea Customer Satisfaction Index (KCSI) Survey of Korea Management Association Consulting, in both automobile insurance and long-term insurance segments. The company has ranked first for 21 consecutive years in automobile insurance business and for 8 consecutive years in long-term insurance business.
	Ranked Top in KS-SQI for 17 Consecutive Years SFMI has maintained no. 1 position for 17 consecutive years in automobile insurance business and for 5 years in long-term insurance business in Korean Standard Service Quality Index (KS-SQI) by Korea Standards Association. This is the longest-standing honor in the domestic financial industry.
	Received Presidential Citation of National Productivity Award SFMI received the Presidential Citation of the 36th National Productivity Award Grand Prix in This citation is awarded by the Ministry of Knowledge Economy to corporations and institutions that have accomplished productivity growth through business innovation. SFMI won the citation for the first time in the insurance industry.
	Ranked Top in FSS Evaluation on Consumer Complaints Resolution for Three Consecutive Years Korea Financial Supervisory Service (FSS) has rated financial companies based on their efforts to resolve consumer complaints and the size of business, and disclosed the ratings since Out of ten rounds, SFMI won the top (excellent) rating in seven rounds, and was selected as “Top Financial Company” in 2014 evaluation.