SFMI develops and discloses privacy policies to protect the rights of customers.

Customer Rights Policy
  • 1.Scope of personal information use for financial services
    • A.Your personal credit information is used only for reasons agreed by yourself to settle or maintain financial transactions.
    • B.In the process of settling financial transactions or receiving financial services through various channels including front offices and the internet, you may still settle financial transactions or use financial services even if you do not approve that SFMI
    • 1)provides your personal credit information(hereinafter “personal information”) to partner companies for affiliated or additional services, or
    • 2)uses your personal information to introduce financial products or recommend product purchase (hereinafter “marketing” purposes).
      Without such approval, however, you may not be able to receive affiliated services, additional services, or information on new products and services, etc.
  • 2.Customer rights pursuant to the Credit Information Use and Protection Act
    • A.Request for notification of personal information provision to a third-party
      • In accordance with Article 35 of to the Credit Information Use and Protection Act, you may request the details of credit information use by SFMI, which has provided your credit information to a third party institution including the Korea Federation of Banks, General Insurance Association of Korea, credit bureaus, and other financial companies.
      • How to request
        Mail: SFMI Headquarters (14, Seochodaero 74 gil, Seocho-gu, Seoul) or branch offices
        Phone : 1588-5114
    • B.Request for credit information notice for rejected financial transactions
      • In accordance with Article 36 of to the Credit Information Use and Protection Act, SFMI may reject or cancel financial transactions with you based on credit delinquency records acquired from financial institutions including the Korea Federation of Banks and credit bureaus. In this case, you may request SFMI for the name, address, and contact information of the financial institution that provided the credit records as well as the credit information that caused such rejection or cancellation.
    • C.Request for suspension of calls or provision of information to third-parties for marketing purposes
      • In accordance with Article 37 of to the Credit Information Use and Protection Act, you may request SFMI to stop providing your credit information to third parties or stop calling you for marketing purposes, even if you gave your approval when purchasing a financial product. (However, you cannot demand SFMI to stop providing credit information to the Korea Federation of Banks and credit bureaus for the purpose of credit rating evaluation.)
      • How to request
        Mail: SFMI Headquarters (14, Seochodaero 74 gil, Seocho-gu, Seoul) or branch offices
        Phone : 1588-5114
        internet : http://www.samsungfire.com
      • Restriction
      New customers may not be eligible to make such request for the first three months from the date of their financial transactions. However, you can immediately revoke their approval on information use for marketing purposes.
    • D.Browsing of personal information and request for correction
      • In accordance with Article 38 of to the Credit Information Use and Protection Act, you may request browsing your personal information held by SFMI, and demand correction or deletion of any misinformation. You can make a further request to the Financial Services Commission if you have any objection to the corrected results.
      • How to request
        Mail: SFMI Headquarters (14, Seochodaero 74 gil, Seocho-gu, Seoul) or branch offices
        Phone : 1588-5114
        internet : http://www.samsungfire.com
    • E.Request for free browsing of personal information
      • In accordance with Article 39 of to the Credit Information Use and Protection Act, you may browse personal information through credit bureaus for free of charge up to a certain times every year. Please make inquiries to the following credit bureaus on the issue.
        Contact
        NICE Credit Information Service Co., Ltd.: ☎02-2122-4000 Web site: www.nice.co.kr
        SCI Information Service Inc.: ☎ 02-3445-5000 Web site: www.sci.co.kr
        Korea Credit Bureau Co., Ltd. : ☎ 02-708-6000 Web site:www.kcb4u.com
  • 3.Compensation for damage caused by leak of personal information

    In accordance with applicable laws, you may be compensated for any damages caused by leak of personal information attributable to SFMI.

  • 4.If you experience any inconvenience or troubles in exercising the abovementioned rights, please contact the following staff in charge.

    Contact
    SFMI Headquarters for Customer Information Protection and Grievances Resolution: 02-758-7489 / address: 14, Seochodaero 74 gil, Seocho-gu, Seoul General Insurance Association of Korea, Personal Credit Information Protection Dept.: 02-3702-8500 / address: F6, 68 Jongro 5 gil, Jongro-gu, Seoul (Susong-dong, KoreanRe Building) Financial Supervisory Service Personal Credit Information Protection Dept.: Financial Consumer Service Center (without area code) dial 1332 / address: 38 Yeouidaero Yeoungdeungpo-gu, Seoul